As you can see, I have been following your software for a long time (I have posted a post before)… I just bought the pro version yesterday, got the activation code, and activated it on my physical machine. However, due to the special nature of my work, I also need to use your spyshelter on my virtual machine vmvare (in fact, I mostly use it on virtual machines). After I activated it on my physical machine yesterday, I activated it again on my vmvare. But when my physical machine restarted, I found that the activation of my physical system was lost, so I re-activated the activation code, and then I opened my virtual machine again, and found that the activation of the virtual machine was also lost, so I re-activated the virtual machine again (I am not sure whether the activation of my virtual machine was lost once or twice, or it may be twice). Now the activation of my virtual machine has not been lost, because I suspended the status of my virtual machine instead of shutting it down or restarting it. At the same time, I dare not restart my virtual machine now, because I am worried that the activation of my virtual machine will be invalid again. More importantly, now when I activate spyshelter on my physical machine, it directly prompts me that “your license has exceeded the number.” According to common sense, I did not use any tool that would randomly reset my host code or hardware code, so why did my activation fail? At the same time, why did it show that my activation code binding was full? Please ask the technician to review my activation code binding and solve this problem, because I am worried that I will encounter this situation again, which is very unbelievable. The email address I filled in with my activation code is the email address bound to my forum, thank you, or the technician please send me a private message for the specific matters, thank you very much.
Sorry for the issue. The activation system we use allows some leeway with codes, so the problem you experienced should not happen. Also, the activation system we use has an option to allow VMs, and we allow this, so I am not sure what happened there either.
I see you also emailed us with the code so I will check the code and see what’s going on and solve your issue via email.
I responded to your email and adjusted your activation code, along with giving a hint to you. The hint is that you should go to the top right SpyShelter menu and choose “deactivate” before resetting your VM and the issue shouldn’t happen anymore.
Since you don’t deactivate, SpyShelter thinks you keep activating the code on new computers over and over.
好吧，为什么我正常使用虚拟机，SpyShelter 会认为会在新计算机上反复激活代码？这很奇怪，或许你们可以尝试一种新的授权方式，比如说账号登录授权（我正在使用另外一款保护工具就是这么授权的）。不过现在我的问题暂时得到了解决，感谢你们！同时，每一次需要这么操作“ you should go to the top right SpyShelter menu and choose “deactivate” before resetting your VM”确实有点繁琐了，是否能够尝试修复这个问题，来让以后不会有其他人再次遇到这种问题？
我的虚拟机进行的操作只有“关机”和“挂起”和“重启”，并没有“重装”或者“恢复快照“
Thank you for your feedback. You write that it’s cumbersome to always go to the top right SpyShelter menu and choose “deactivate” when finishing your work with the virtual machine.
We use a third party system for software activation. I will ask them if they have a solution. However, from my point of view I have doubts there is a solution for this because one of the major points of the activation system we use is that if an activation code is posted to the public it cannot be used unlimited times on unlimited machines. If we allowed unlimited use, then it seems like the code could be shared online and used indefinitely. Not many applications allow this kind of unlimited sharing of activation codes.