You are absolutely right! I apologize… we just fixed it. Now both emails will work with no problems. Please post a reply on Malwaretips and explain that it was our mistake.
Both emails work now, but the correct one helpdesk will be replaced tomorrow.
I edited your post to remove the full email, just in case it causes spam. Hope that’s OK.
If you could let the Malwaretips person know it’s fixed it would be much appreciated.