# I lost my activation key **URL:** \ **Category:** SpyShelter\ **Created:** [September 1, 2025, 9:40am UTC](https://forum.spyshelter.com/t/i-lost-my-activation-key/387 "2025-09-01T09:40:47Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![user125](https://forum.spyshelter.com/letter_avatar_proxy/v4/letter/u/e9a140/32.png) [@user125](https://forum.spyshelter.com/u/user125)\ **Post date:** [September 1, 2025, 9:40am UTC](https://forum.spyshelter.com/t/i-lost-my-activation-key/387/1 "2025-09-01T09:40:47Z")
I had to change my phone 1-2 weeks ago, and unfortunately, all my email addresses and passwords have been lost. I want to log in to Spyshelter again, but my license was only in my email address, and i also changed my pc too, unfortunately, I don’t have access to it now. Please help me. ---
**Author:** ![SpyShelterCarl](https://forum.spyshelter.com/user_avatar/forum.spyshelter.com/spysheltercarl/32/7_2.png) [@SpyShelterCarl](https://forum.spyshelter.com/u/SpyShelterCarl)\ **Post date:** [September 1, 2025, 11:38am UTC](https://forum.spyshelter.com/t/i-lost-my-activation-key/387/2 "2025-09-01T11:38:18Z")
@user125 Sorry for the issue. Please email us [https://www.spyshelter.com/contact/](https://www.spyshelter.com/contact/) (bottom left email address on the web page) your: 1. Old email address. 2. Name you used to order. 3. Address you used to order. We can probably then find the information so we can help. Don’t post any information here but only email it using the link above. ---
**Author:** ![user125](https://forum.spyshelter.com/letter_avatar_proxy/v4/letter/u/e9a140/32.png) [@user125](https://forum.spyshelter.com/u/user125)\ **Post date:** [September 1, 2025, 12:18pm UTC](https://forum.spyshelter.com/t/i-lost-my-activation-key/387/3 "2025-09-01T12:18:46Z")
1. i dont remember my mail adress 2. it was user 3. i wrote random things in adress ---
**Author:** ![Fan-of-spyshelter](https://forum.spyshelter.com/letter_avatar_proxy/v4/letter/f/bc79bd/32.png) [@Fan-of-spyshelter](https://forum.spyshelter.com/u/Fan-of-spyshelter)\ **Post date:** [September 1, 2025, 1:12pm UTC](https://forum.spyshelter.com/t/i-lost-my-activation-key/387/4 "2025-09-01T13:12:16Z")
Hello user125, ask to your bank marchant, with your bank number, you can retreive a bill only with the email adress you give to them before. i think is 2checkout or stripe or something like this, the bill is authentic only when you will have a number reference of them, without a reference number, your bill can not be a proof of your payement. bye ---
**Author:** ![jasonX](https://forum.spyshelter.com/letter_avatar_proxy/v4/letter/j/fbc32d/32.png) [@jasonX](https://forum.spyshelter.com/u/jasonX)\ **Post date:** [September 1, 2025, 2:24pm UTC](https://forum.spyshelter.com/t/i-lost-my-activation-key/387/5 "2025-09-01T14:24:43Z")
> [@user125](#): > > - i dont remember my mail adress > - it was user > - i wrote random things in adress Purchased a license using “User” only as ‘Name’…Random address user also? Officially purchase a license with those info…Anyway, sans the bank docs, your best bet is the emial address that you used. Certainly a copy of the purchase was sent to that email. Without it your on a fix. Goodluck. ---
**Author:** ![SpyShelterCarl](https://forum.spyshelter.com/user_avatar/forum.spyshelter.com/spysheltercarl/32/7_2.png) [@SpyShelterCarl](https://forum.spyshelter.com/u/SpyShelterCarl)\ **Post date:** [September 1, 2025, 3:26pm UTC](https://forum.spyshelter.com/t/i-lost-my-activation-key/387/6 "2025-09-01T15:26:25Z")
> [@user125](#): > > - i dont remember my mail adress > - it was user > - i wrote random things in adress If the name was “user” then I can actually probably figure out if it’s you because that would be very unusual. It would probably also be obvious if it’s a fake address. Email me so I can contact you and help. [Contact SpyShelter and Get Help with Free, Pro, or Ultimate](https://www.spyshelter.com/contact/) Please include the approximate date you ordered.